What do investors look for in a startup?

11 perspectives · Updated · 4 min read

Most first-time founders spend their prep time on the deck. Most investors here name the founder first, before the market or the numbers.

Brian Halligan scores every pitch on five T's and weights team the most. Josh Elman learns more from 100 people who use a product religiously than from 10,000 light users. Jess Lee says Sequoia has written first checks into founders with an idea and zero lines of code.

The short answer

Investors look at the founder first: obsession, speed of learning, and a unique insight into the customer. After that they want a large market, early signs that a small group of users loves the product, and real upside. Balaji Srinivasan says one exceptional strength beats being decent at everything, and a polished deck counts for less than proof that customers pay and stay.

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Who you should listen to

Eleven investors: partners and directors at Sequoia, a16z, Founders Fund, GV and Khosla Ventures, three seed fund managers, an angel, and a Harvard Business School professor.

  • Brian Halligan · Partner at Sequoia Capital, developed MIT's Scaling Entrepreneurial Ventures class

    Listen for: What makes a founder lovable and obsessive in his scoring.

  • Nikhil Basu Trivedi · Co-founded Footwork, raised a $175M debut fund

    Listen for: The question he asks founders about what keeps them up at night.

  • Balaji Srinivasan · Angel investor, author of The Network State

    Listen for: Why a de-risked startup has no upside.

  • Josh Elman · Partner at Andreessen Horowitz, former Director of Product Management at Apple

    Listen for: Why 100 devoted users tell him more than 10,000 casual ones.

  • Tom Eisenmann · Professor at Harvard Business School, invested in Rent the Runway

    Listen for: Why the investor's own risk appetite matters when things get hard.

  • Jess Lee · Partner at Sequoia Capital, former Polyvore CEO

    Listen for: What she means by an interesting neighborhood of an idea.

  • Chad Byers · Seed investor, put $250K into Robinhood

    Listen for: Why he backed Robinhood's founders before launch.

  • Trae Stephens · Partner at Founders Fund, co-founder of Anduril

    Listen for: How he tells a differentiated founder from an Uber-for-X copy in five minutes.

  • Anne Lee Skates · Founder and GP of Parable, backed Whatnot and Kindred at a16z

    Listen for: How Whatnot turned Funko Pops into a category.

  • Keith Rabois · Managing Director at Khosla Ventures, early investor in Stripe and Airbnb

    Listen for: What counts as a secret or anomaly worth building on.

  • Erik Nordlander · General Partner at GV, backed Cockroach Labs

    Listen for: Why he leans away from a polished pitch when the loop isn't moving.

What do VCs look for in startups?

Brian Halligan

Brian Halligan

Partner at Sequoia Capital, developed MIT's Scaling Entrepreneurial Ventures class

Sequoia partner

Why themHe grades every pitch on the same five criteria and says which one he weights most.

Brian’s advice: He scores team, traction, thesis, terms and target market, and team counts most.

I score every pitch across five T's: Team, Traction, Thesis, Terms, and Target Market. Team matters most to me, because a lovable, obsessive, first-principles founder makes money, talent, and customers flock.

Answered by their Delphi on .
Nikhil Basu Trivedi

Nikhil Basu Trivedi

Co-founded Footwork, raised a $175M debut fund

Seed fund manager

Why themHe co-founded the venture firm Footwork and raised a $175M debut fund.

Nikhil’s advice: He looks for early product-market fit and founders who can say plainly what isn't working.

I look for early signs of product-market fit first, then whether customers could love the product for decades, and whether the founders are clear-eyed enough to tell me what's actually not working. When I ask a founder what's keeping them up at night, the best ones don't deflect, they diagnose.

Answered by their Delphi on .
Balaji Srinivasan

Balaji Srinivasan

Angel investor, author of The Network State

Angel investor

Why themHe and Marc Andreessen used the same three-part frame of market, product and team to judge startups.

Balaji’s advice: Look for a 10x edge in one dimension, since the strongest startups are messy everywhere else.

Investors look for a 10x edge in at least one dimension, not competence across the board. Marc Andreessen and I used to frame it as market, product, and team; the strongest startups are exceptional on one and messy on the others, because de-risked investments have no upside.

Answered by their Delphi on .
Josh Elman

Josh Elman

Partner at Andreessen Horowitz, former Director of Product Management at Apple

a16z partner

Why themHe was a product director at Apple and a venture partner at Greylock before a16z.

Josh’s advice: He wants a big new opportunity, a team that can own it, and a small group of users who love the product.

I look for three things: a massive new user and business opportunity, whether a startup can compound into owning it rather than big companies, and whether this is the best team and approach to get there. I also want to see that a small group of users already loves the product, because 100 people who use it religiously tell me more than 10,000 who touch it lightly.

Answered by their Delphi on .
Tom Eisenmann

Tom Eisenmann

Professor at Harvard Business School, invested in Rent the Runway

HBS professor

Why themHe has written 130 HBS cases and headed a course taken by 900 MBAs.

Tom’s advice: Formidable founders come first, then a real problem, customers who pay and stay, and a model that scales.

I look for formidable founders first, because the product will change and the market will surprise you. Then I want evidence of a real problem, traction that shows customers pay and stay, and a business model that can scale without costs rising in lockstep. The investor's fit with you matters too: their risk appetite and their track record for bridge funding can make or break a startup when things get hard.

Answered by their Delphi on .
Jess Lee

Jess Lee

Partner at Sequoia Capital, former Polyvore CEO

Sequoia partner

Why themShe ran Polyvore as CEO through its sale to Yahoo.

Jess’s advice: She backs outlier founders with a unique insight, even before there is any code.

I look for outlier founders in an interesting neighborhood of an idea with a unique insight into the customer or space, and I care less about the stage than about whether that spark is real. At Sequoia we have written the first check into founders with just an idea and zero lines of code, because the founder and the insight matter more than the deck.

Answered by their Delphi on .
Chad Byers

Chad Byers

Seed investor, put $250K into Robinhood

Seed investor

Why themHis $250K check into Robinhood is now worth $400M.

Chad’s advice: At seed he bets on the founder over the company, judged by obsession and speed of learning.

At seed, I'm looking for the founder more than the company: the obsession, the speed of learning, and whether I'd bet on them when the idea changes. We backed Vlad and Baiju at Robinhood pre-launch because the person was right, not because the product was finished.

Answered by their Delphi on .
Trae Stephens

Trae Stephens

Partner at Founders Fund, co-founder of Anduril

Founders Fund partner

Why themHe co-founded Anduril and took 500 pitch meetings in a single year.

Trae’s advice: He goes on gut and looks for founders who will do what everyone else thinks is stupid.

People want a rubric, but after 500 pitch meetings in one year I can tell you it’s gut: within five minutes you feel whether this founder is vibrant and differentiated or just aping the Uber-for-X playbook. I’m hunting for the weird ones, the people who don’t need peer validation and will do the thing everyone else thinks is stupid.

Answered by their Delphi on .
Anne Lee Skates

Anne Lee Skates

Founder and GP of Parable, backed Whatnot and Kindred at a16z

Seed fund GP

Why themShe founded Parable and backed Whatnot and Kindred while at a16z.

Anne’s advice: She looks for founders who make a tiny-looking problem feel inevitable.

I look for founders who make a problem that looks tiny today feel inevitable tomorrow, the way Whatnot turned Funko Pops into a category and Kindred made house swapping a real travel option.

Answered by their Delphi on .
Keith Rabois

Keith Rabois

Managing Director at Khosla Ventures, early investor in Stripe and Airbnb

Khosla Ventures

Why themHe was an early investor in Stripe, Airbnb and Palantir and co-founded Opendoor.

Keith’s advice: He looks at the founder and team, a secret the company is built on, and the size of the upside.

I look for three things: the caliber of the founder and team, a real secret or anomaly the company is predicated on, and genuine upside. Everything else is secondary.

Answered by their Delphi on .
Erik Nordlander

Erik Nordlander

General Partner at GV, backed Cockroach Labs

GV general partner

Why themHe led Google's display ad system and opened GV's New York office.

Erik’s advice: He wants a learning flywheel where every move teaches the founders something about the customer.

I look for a learning flywheel: every action the founders take should de-risk something or teach them something about their customer. If that loop is moving, the rest tends to follow; if it's not, I usually lean away regardless of how polished the pitch is.

Answered by their Delphi on .

Everyone’s advice at a glance

How 11 people answer: What do investors look for in a startup?
WhoTheir advice
Brian HalliganPartner at Sequoia Capital, developed MIT's Scaling Entrepreneurial Ventures classHe scores team, traction, thesis, terms and target market, and team counts most.
Nikhil Basu TrivediCo-founded Footwork, raised a $175M debut fundHe looks for early product-market fit and founders who can say plainly what isn't working.
Balaji SrinivasanAngel investor, author of The Network StateLook for a 10x edge in one dimension, since the strongest startups are messy everywhere else.
Josh ElmanPartner at Andreessen Horowitz, former Director of Product Management at AppleHe wants a big new opportunity, a team that can own it, and a small group of users who love the product.
Tom EisenmannProfessor at Harvard Business School, invested in Rent the RunwayFormidable founders come first, then a real problem, customers who pay and stay, and a model that scales.
Jess LeePartner at Sequoia Capital, former Polyvore CEOShe backs outlier founders with a unique insight, even before there is any code.
Chad ByersSeed investor, put $250K into RobinhoodAt seed he bets on the founder over the company, judged by obsession and speed of learning.
Trae StephensPartner at Founders Fund, co-founder of AndurilHe goes on gut and looks for founders who will do what everyone else thinks is stupid.
Anne Lee SkatesFounder and GP of Parable, backed Whatnot and Kindred at a16zShe looks for founders who make a tiny-looking problem feel inevitable.
Keith RaboisManaging Director at Khosla Ventures, early investor in Stripe and AirbnbHe looks at the founder and team, a secret the company is built on, and the size of the upside.
Erik NordlanderGeneral Partner at GV, backed Cockroach LabsHe wants a learning flywheel where every move teaches the founders something about the customer.

How to show what investors look for in a startup

  1. Lead with the founder. Chad Byers backed Robinhood's founders before launch, and Tom Eisenmann puts formidable founders first because the product will change.

  2. Show a small group that loves the product. Josh Elman learns more from 100 people who use a product religiously than from 10,000 light users. Nikhil Basu Trivedi looks for early signs of product-market fit first.

  3. Name your unique insight. Jess Lee looks for a unique insight into the customer, and Keith Rabois wants a secret or anomaly the company is built on.

  4. Be exceptional at one thing. Balaji Srinivasan says the strongest startups have a 10x edge in one of market, product or team and are messy on the others.

  5. Tell them what isn't working. When Nikhil Basu Trivedi asks what keeps a founder up at night, the best ones diagnose the problem. Erik Nordlander wants every action to teach the founders something about the customer.

  6. Check the investor's fit with you. Tom Eisenmann says an investor's risk appetite and record on bridge funding can make or break a startup when things get hard.

Where they disagree

They split on how much a framework helps. Brian Halligan scores every pitch against five fixed criteria. Trae Stephens took 500 pitch meetings in a year and says it comes down to gut within five minutes. On timing, Jess Lee says Sequoia will back an idea with zero code, while Tom Eisenmann wants traction that shows customers pay and stay.

Frequently asked questions

What do VCs look for in startups?

Most investors here start with the founder. Keith Rabois looks at the founder and team, a secret the company is built on, and upside. Brian Halligan adds traction, thesis, terms and target market, with team weighted most.

What do investors look for at pre-seed with no product?

The founder and the insight. Jess Lee says Sequoia has written first checks into founders with only an idea, and Chad Byers backed Robinhood before launch.

What questions do investors ask founders?

Nikhil Basu Trivedi asks what keeps you up at night and listens for a diagnosis. Trae Stephens says he can tell within five minutes if a founder is differentiated.

Does a polished pitch deck matter?

Less than most founders expect. Erik Nordlander leans away from a polished pitch if the founders aren't learning fast, and Jess Lee says the founder and the insight matter more than the deck.

The bottom line

Write one sentence on the insight about your customer that others don't have, and one on what isn't working yet. Then ask one of these investors which part they would push on.

How this page was made

We asked this question to venture capitalists and angel investors on Delphi. Each quote is that person's Delphi answering in their own words, built from their own writing, talks, and interviews, and shown as given. Delphi wrote the introduction, the summary, and the steps from their answers. Last checked .

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