Warwick Brown

I'm Warwick. I'm a Key Account Management expert, consultant, coach and creator at The KAM Club and The KAM Coach. I help key account managers and teams with 1:1 coaching, group training and consulting using methods like my C.A.R.E. System to improve client retention, grow accounts and reduce churn.

I have led account teams and business development across corporate travel and hospitality, including roles at RoomIt by CWT, Expedia Group, American Express Global Business Travel and Carlson Wagonlit Travel, and I run a private learning community full of guides, templates and courses for busy KAMs.

And my hot take is account managers should charge for strategy work, not just admin, to prove their real value.