Steven Guarino

Duties: Develop and oversee customer retention campaigns Participate in and improve upon in-house brand promotions Engage with minimum 10 customers per day via live contact and follow up with all prospects within two days Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service Manage budget and hit or exceed monthly quota as established by Account Management Supervisor Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Negotiate contracts and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed