I help franchisors attract quality franchisees & grow their networks globally | Founder & CEO @ Franchise Fame | Bestselling Author | Most Innovative Woman in Franchising | Best Marketing Agency Globa
Human Factors Consultant & Trainer | Helping organisations improve quality and safety through human-centred solutions | Human Reliability Academy (Lead) | Researcher | Author
Professor · Award-winning online news pioneer, digital media scholar and journalism professor with more than three decades in digital journalism.