Jesus Lazaro

INFORMATION TECHNOLOGY PROFESSIONAL Experienced in All Aspects of Customer Service. Highly skilled and result oriented Information Technology Consultant with over 10 years of comprehensive experience in IT, application support and service desk. Track record in providing outstanding technical support to customers and building excellent relationships with client and stakeholders. Innovative trouble­shooter with hands­on experience in identifying technical issues and implementing solutions in challenging, deadline­driven environments. Proven dedication to customer support, with a talent for educating end ‑users and serving as first line of communication between users and technical teams. Strong focus on team leadership, communication, conflict resolution, and project management resulting in external and internal stakeholder satisfaction.Committed to the highest level of professionalism and excellence.