Habib Ibrahim
Head of After-Sales-Service at Glotelho
About
I lead After-Sales and Customer Experience operations with a strong focus on turning service into a performance driver.
My career has evolved from frontline sales to executive service leadership, giving me a unique ability to combine customer insight with operational strategy.
Currently Head of After-Sales Service at Glotelho Cameroun, I have delivered measurable results including: • 40% reduction in repair turnaround time (TAT) • ~30% increase in customer retention • Implementation of KPI-driven service systems (CSAT, SLA, resolution rates)
I specialize in scaling service operations, optimizing processes, and leading cross-functional teams in fast-paced retail and e-commerce environments.