Emotional Intelligence Best Practice
The document presents 22 evidence‑based guidelines for promoting emotional and social intelligence in workplace development programs. Developed by Daniel Goleman, Cary Cherniss and colleagues for the EI Consortium, the guidelines are organized into four sequential phases that mirror the typical development process: (1) Paving the Way (pre‑training preparation), (2) Doing the Work of Change (training implementation), (3) Encouraging Transfer and Maintenance of Change (post‑training support), and (4) Evaluating Change (outcome assessment). Within each phase the guidelines detail concrete actions such as assessing organizational and individual needs, delivering feedback with care, maximizing learner choice, fostering warm trainer‑learner relationships, setting clear, stepwise goals, providing ample practice and experiential learning, building support networks, preventing relapse, reinforcing skill use on the job, cultivating a learning‑supportive culture, and conducting rigorous, longitudinal evaluation using unobtrusive performance measures. The guidelines are additive and synergistic; adherence to more of them increases the likelihood of successful emotional intelligence development across a wide range of contexts (leadership, teamwork, conflict management, sales, etc.).
Topics
Paving the Way: Organizational and Individual Assessment Foundations
Guidelines 1‑3 outline systematic methods for identifying critical competencies, assessing both the organization and individual learners, and delivering assessment feedback in a supportive manner.