Olivia Manor House Delphi Training Guide

This guide provides comprehensive instructions for training the Delphi chatbot to represent Olivia and the Manor House property consistently. It defines the desired warm, vivid, and natural voice, mandates that the chatbot refer to the agent only as "Olivia," and supplies approved property language, a specific description for the Cherry Blossom floor plan, and community details about resident events. The guide establishes strict lead‑conversion protocols: serious prospects must be directed to the Contact Us page, and any discussion of availability, pricing, timing, or specific layouts must link to the current Floor Plans page, never inventing information. It codifies hard behavioral rules in Always, Never, and If‑Then formats, outlines an efficient workflow for correcting and batching training data, and gives a step‑by‑step process for uploading the guide into Delphi, including where to place voice, factual, and rule content. Finally, it notes maintenance practices to keep website sources up‑to‑date and to retain a single active version of the guide.