operations management 6th ed
This index provides an exhaustive alphabetical listing of the concepts, models, case studies, standards, and terminology covered throughout the sixth edition of the Operations Management textbook. It spans core areas such as inventory management, supply chain design, quality and continuous improvement, project planning, capacity and scheduling, technology and information systems, organizational structures, corporate social responsibility, and performance measurement. Each entry includes page references and cross‑references, illustrating the textbook’s breadth and depth, and serving as a navigational tool for students and practitioners to locate detailed discussions on specific operations‑management topics.
Topics
Supply Chain Management, Structure, and Inventory Control
Covers the design and dynamics of supply chains, including the SCOR model, lean synchronization, global sourcing, third‑party logistics, and partnership relationships, together with inventory control frameworks such as EOQ, periodic/continuous review, multi‑echelon systems, safety stock, VMI, and related performance metrics.
Quality Management and Continuous Improvement
Explores quality standards (ISO 9000/14000), Six Sigma, Total Quality Management, Kaizen, Quality Function Deployment, quality loss functions, benchmarking, and tools for ongoing process improvement.
Project Management and Operations Planning Tools
Details project planning and control techniques such as PERT/CPM, work breakdown structures, milestones, critical path analysis, risk management, and the integration of ERP systems in project execution.
Organizational Forms, Corporate Social Responsibility, and Ethics
Explores M‑form, U‑form, network organizations, sustainability initiatives, CSR strategies, and ethical considerations in operations management.
Human Factors, Job Design, and Workforce Management
Addresses ergonomics, job design, multi‑skilling, labour cost management, work‑life balance, and other human‑resource considerations affecting operational performance.