The document is a comprehensive professional résumé for J.C. Novoa, a senior technology executive with over 20 years of experience in SaaS, AI, cloud, and contact‑center solutions. It opens with a personal executive summary highlighting his consultative leadership style, resilience, and a track record of driving multi‑million‑dollar pipelines and >30% YoY revenue growth. The résumé then details successive senior roles: 1) Chief Technology Officer at Rhythm Innovations (2025‑present) – leading an AI‑powered risk‑management platform for fleet safety, architecting omni‑channel generative‑AI services, and integrating with Salesforce, telematics providers, and AWS services. 2) Head of Strategic Professional Services – CX Modernization at SuccessKPI (2022‑2025) – built a CX modernization practice, delivered AI‑driven omni‑channel solutions for federal and Fortune‑100 clients, migrated large contact‑center estates to AWS, and expanded operations in LATAM. 3) Global Technical Evangelist – Hybrid Cloud & CCaaS at Capgemini (2021‑2022) – drove multi‑cloud CCaaS offerings, GTM activities, and insurance‑focused migrations. 4) Global Technical Evangelist – Advanced Customer Engagement at Accenture (2018‑2021) – led Amazon Connect practice, created the Unified Agent Portal, generated $200 M in business and a $500 M pipeline, and managed global teams across 10+ countries. 5) CTO & Co‑Founder of PropheZee (2017‑2018) – IoT‑focused SaaS R&D, edge‑to‑cloud architectures, and omni‑channel alerting. 6) CTO at CMO Software (2015‑2016) – oversaw an 80‑person engineering org, multi‑tenant SaaS, IoT, mobile, and led the company to a successful exit. 7) Vice President Architecture & Engineering at ProcessMAP (2008‑2015) – transformed custom offerings into scalable SaaS, introduced SOA, multi‑tenant architecture, agile practices, and integrated with SAP/Workday. 8) Product Manager & Senior Developer at Team Software (2004‑2008) – launched eHub, a multi‑tenant web/mobile platform, driving rapid revenue growth. The résumé lists a broad technical skill set (AI/ML, CCaaS, AWS/Azure/Google Cloud, .NET, JavaScript, Angular, REST, Agile, DevOps) and certifications (Cloud Architect & Developer, leadership assessments). Education includes a B.A. in Political Science. Contact information, LinkedIn profile, portfolio links, and demonstration videos are also provided. Overall, the résumé portrays Novoa as a visionary technology leader who combines deep technical expertise with strong GTM, partnership, and people‑management capabilities to deliver AI‑driven, cloud‑native, risk‑focused solutions at scale.
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Executive Profile & Leadership Philosophy
Personal introduction, consultative approach, resilience, risk‑taking, team‑building, and motivation statements.