Harvey Mackay Column- The Best Teacher Is Example
In this leadership column, Harvey Mackay argues that the most effective way to influence others—whether employees, children, or peers—is to lead by example. He opens with historical references to Marshall Field’s “influence of example,” child psychiatrist Fritz Redl’s emphasis on example in parenting, and Paulo Coelho’s claim that the world changes through actions, not opinions. Mackay then shares a personal case study: facing high turnover in a department, he spent a day working alongside the team, listened to their concerns, and subsequently introduced a recognition program and flexible work arrangements, which dramatically reduced turnover and boosted morale. From this experience he distills six concrete behaviors for leaders to model—integrity, work ethic, empathy, personal development, teamwork, and a positive attitude—explaining how each builds trust and motivates emulation. He concludes with a duck metaphor illustrating how a modest action can create a disproportionately large ripple effect, reinforcing his moral that people may doubt words but will believe deeds.
Topics
Example as the Core Leadership Principle
The central thesis that setting a personal example is the most powerful way to influence others, supported by historical and literary quotes.
Historical Voices on the Power of Example
References to Marshall Field, Fritz Redl, and Paulo Coelho that provide authority and context for the argument.
Empirical Case Study: Reducing Turnover by Working Side‑by‑Side
Mackay’s personal anecdote of spending a day on the shop floor, listening to staff, and implementing recognition and flexibility, leading to lower turnover and higher morale.
Metaphor of the Duck: Amplifying Impact of Exemplary Actions
An analogy comparing a duck’s small paddling to the large wake it creates, illustrating how modest exemplary actions can generate extensive influence.