statistics for patient satisfaction data reporting mylod
Slide deck from the 2011 Press Ganey National Client Conference (presented by Deirdre E. Mylod, Ph.D.) explaining basic statistics for patient-satisfaction reporting. Covers converting Likert ratings to 0–100 scores, mean and standard deviation, normal distribution, top-box analysis ("Very Good" as top box), percentile/peer comparisons, t-tests for significance, correlation and priority-index methods for identifying improvement opportunities, and example tables and interpretations for hospital reporting.
Questions this document answers
Deirdre E. Mylod, Ph.D., Vice President, Improvement Services, Press Ganey Associates, Inc.
2011 Press Ganey National Client Conference, session: "Driving Improved Outcomes in the New Health Care Frontier"
Monday, 2:30–3:45 p.m.
Rating 1→0; 2→25; 3→50; 4→75; 5→100
For Press Ganey measures the Top Box is 'Very Good' (the highest rating).