Presentation (Nov 14, 2011) from Paoli Hospital / Main Line Health titled “ED Blastoff” describing ED structure, volumes (~37,000 annual visits), staffing and physical resources, patient-satisfaction performance, a timeline of interventions (e.g., New Pavilion, Unit Empowerment, physician engagement, bedside report) and measured improvements. Slides highlight strengths (waiting time to treatment area, privacy, doctors informing patients, family/friends), opportunities (radiology wait time, pain control, informing about delays), outcomes/wins (LWOT <1%, high core measure compliance, low turnover) and contact details for the ED leadership and quality analyst.
Questions this document answers
~37,000 patients per year
November 14, 2011
22 acute treatment rooms
6 fast track treatment rooms
10 attending physicians