Don't give them a reason to stall

27 Aug 2026 · 1 min
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The Secure Client Access app now lets clients sign a limited power of attorney during onboarding, automatically attached to outgoing letters. This tactic, used by outsourcing companies, helps reduce stall letters and streamlines dispute handling without manual work.

Chapters

  1. Limited power of attorney. Yeah. So you heard about this a little bit at the panels yesterday, um, but this is another one in that bucket of reducing stall letters. So you'll be able to have your client sign a limited power of attorney in client onboarding, in the Secure Client Access app, in Secure Client Access, and then you'll be able to send that with your letters. And again, it's going to be all worked into the flow so you don't have to change anything. It happens for you. So, you're all gonna get access to those advan— this advanced dispute tactic that we've heard a lot of outsourcing companies are starting to do, and, um, you'll all have access to this. So, less stall letters.

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