The document is a professional résumé for Cassandra Nowaczyk, a customer‑focused professional with over 20 years of experience in high‑volume, fast‑paced environments. It opens with a concise professional summary stating her expertise in driving satisfaction, retention, and account growth, and her objective to secure a fully remote Customer Success role (e.g., Customer Success Associate, Support Specialist, or Onboarding/Implementation Specialist). The résumé lists core skills across three domains: Customer Success (CRM, onboarding, retention, consultative upselling, etc.), Operations & Process (SOP development, process improvement, compliance, vendor coordination), and Tools (Microsoft Office, Google Workspace, POS systems). Work experience is presented chronologically, highlighting recent contract work as an Operations Consultant for Crown King Depot (May–Jun 2026) where she built SOPs, trained staff, and ensured compliance; a role as Operations Support Associate at Homeland Brew Co (Nov 2025–Apr 2026) where she handled high‑volume customer support, upselling, and inventory accuracy; a seasonal Customer Service Team Member position at Highside Brewing (Jun–Sep 2025) across multiple Colorado locations; and a four‑year tenure as Assistant Manager at Walter Station Brewery (Feb 2021–Apr 2025) focusing on daily operations, staff training, process improvements, and compliance. Educational background includes a B.S. in Biology from Metropolitan State University of Denver (2012‑2018). Certifications listed are HubSpot Customer Success Certification and Gainsight Pulse+ CSM Level 1 (in progress/completed). The résumé emphasizes measurable achievements, process‑oriented contributions, and a strong customer‑centric mindset.
Topics
Professional Summary & Remote Customer Success Objective
A concise overview of Cassandra's 20+ years in customer‑focused roles, highlighting her achievements in satisfaction, retention, and account growth, and stating her goal to obtain a fully remote Customer Success position.
Core Customer Success, Operations, and Tool Proficiencies
A grouped list of her primary skill sets: Customer Success competencies (CRM, onboarding, upselling), Operations & Process expertise (SOPs, compliance, vendor coordination), and familiar software/tools (Microsoft Office, Google Workspace, POS systems).
Operations Consultant – Crown King Depot (May–Jun 2026)
Contract role where Cassandra led pre‑opening setup, created SOPs and training materials, onboarded staff, built vendor relationships, and ensured health‑inspection compliance on the first attempt.
Operations Support Associate – Homeland Brew Co (Nov 2025–Apr 2026)
Handled high‑volume customer support (150+ customers per shift), resolved concerns, increased transaction value via consultative upselling, and improved inventory accuracy through process enhancements.
Seasonal Customer Service Team Member – Highside Brewing (Jun–Sep 2025)
Adapted across three Colorado locations, maintaining service quality and high customer satisfaction in fast‑paced environments.
Assistant Manager – Walter Station Brewery (Feb 2021–Apr 2025)
Oversaw daily operations, staff training, inventory, compliance, and quality‑control initiatives; drove process improvements that boosted productivity and reduced waste.
Educational Background – B.S. Biology, Metropolitan State University of Denver
Academic credential earned between 2012 and 2018, providing a scientific foundation to her analytical and problem‑solving abilities.